Touchfly Support

Touchfly Is an Industrial PC and Panel Motherboard Manufacturer...

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Touchfly Motherboard Team
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FAQ

Q1: Are you the manufacturer of the products?
Yes, certainly we are, We are manufacture that have OEM/ODM experience for over 13 years.We have confidence to offer you satisfying products with better quality and better price.

Q2: Do you accept OEM / ODM order?
Of course, we have our own R&D team that support customization on motherboard design, test and produce.

Q5: What’s the MOQ for orders?
The MOQ is one (1) unit both for Touchfly standard products and custom products.

Q6: What is the lead time of your products?
3-5 working days for one sample, 15 working days for a large quantity.

Q7: What payment method do you accept ?
T/T,Western Union,PayPal, alibaba trade assurance

Q8:What is application of our industrial motherboard?
Our motherboard products are widely used in smart cities, IoT smart devices, retail self-service terminal equipment, education terminal equipment, security monitoring equipment, smart home, face recognition, gate channels, industrial control terminals and other fields , It is deeply integrated with mainstream APK applications, MES system, smart campus information system, POS cash register system, face recognition algorithm and other industry application software

Q9: Whats the warranty for your products?
Touchfly supports 3-year warranty for its products, the first year is free of fee (Except for man-made damage), the last two years will charge according to materials fees, and our salesmen will make contact for details as per different cases.

Q10: What is an industrial motherboard?
An industrial motherboard (also known as an industrial control board or embedded industrial motherboard) is a specialized computer motherboard designed specifically for use in industrial environments and harsh operating conditions. Unlike standard consumer-grade motherboards used in personal computers, industrial motherboards are engineered to provide exceptional stability, reliability, and durability for continuous, long-term operation.

Q11: ARM vs X86 industrial motherboard: which is right for you?
Choosing between ARM and X86 depends on your specific application requirements, as ARM architectures offer significant advantages in low power consumption, low heat generation, and cost-effectiveness, making them ideal for compact edge computing and IoT scenarios. Conversely, X86 motherboards provide superior raw performance, extensive hardware expandability, and broad software compatibility (including Windows), making them the right choice for complex tasks like high-load machine vision and AI inference.

Q12: What temperature range do Touchfly industrial motherboards support?
Touchfly industrial motherboards are specifically engineered to operate reliably in extreme conditions, typically supporting a wide operating temperature range of -40°C to +85°C. They utilize industrial-grade components and specialized thermal designs to ensure stable, continuous performance in harsh environments without requiring additional heating or cooling equipment.